freshdesk
This Claude Code plugin integrates Freshdesk cloud helpdesk and PSA ticketing, enabling ticket management (create, search, reply, update), contact and company CRUD, knowledge base navigation, and SLA/business-hours inspection for MSP teams. It provides two commands (/search-tickets, /ticket-summary), one triage agent, and five skills covering ticketing, contacts, knowledge base, and SLA policies.
Install
Source: https://github.com/WYRE-AI/msp-claude-plugins/tree/HEAD/msp-claude-plugins/freshdesk/freshdesk
What it's made of
2 commands · 1 agent · 5 skills · 1 MCP server
- Commands
- 2
- Agents
- 1
- Skills
- 5
- MCP servers
- 1
- Hooks
- 0
What it needs & plugs into
- API keys
FRESHDESK_API_KEY- Paid services
- Freshdesk
- External tools
- none
- Talks to
conduit.wyre.ai
Facts extracted from the plugin's files. Prose generated by claude-haiku-4-5-20251001.
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